On the new reference desk computer, we no longer hear the loud ping to signal a new chat. I've checked the sound settings but I wasn't able to make it any louder. It's barely audible and that's only when you are really listening for it.
I've sent an email to Shawn and the LibraryH3lp support group so hopefully someone will be able to help us figure it out. I think there might be a sound plug-in that needs to be downloaded. I'll post back when I hear anything but in the meantime, you might want to check the chat screen more often in case you don't notice that someone is asking a question.