join.me

I just put join.me on the ref desk desktop. It's a free screen sharing program.
You send the patron the join-me generated 9-digit number and presto! the patron sees your screen. Try it out. It's easy. I learned about this at Assessment Immersion. Always learning, always sharing.

Reference area printers and paper

The printer screen near Core 1 keeps decalibrating (is that a word?) and so the users are having trouble selecting their print jobs. If they are able to select them, then the arrow will not go to click the print button. It has been calibrated several times and IKON is not sure at what point it goes out of whack. They are ordering an new interface screen which should be here in a couple of days. In the meantime, there is an 'out of order' sign on the printers and IKON will continue to check it until the new part comes in.

On a more positive note: I requested that IKON give us a case of paper and this time they actually said yes! The printers near Core 2 have been jamming quite a bit and IKON said they will do that if the paper trays are low. So if we run out of paper, you can find our stash just inside the door behind the Ready Reference section. It is on the bottom shelf of the black bookcase on the left.

New Procedures for Disability Services Room

Patrons that wish to use the Disability Services Room should sign in on the sign-up sheet located at the reference desk.  They should also be instructed to sign out at the reference desk when they are done using the room.  Also, if a non-UK affiliated patron is using the room, a UK affiliated patron always gets preferential treatment.  Non-UK patrons have a two hour time limit for the room, but if a UK affiliated patron needs to use a machine that is in use by a non-UK patron then the non-UK patron needs to give up the machine.


After 5:00... take the clipboard with the sign-in sheet back to the office and put it with the staplers.  Security will handle sign-in/out after 5:00.

LibraryH3lp chat sounds are not working

On the new reference desk computer, we no longer hear the loud ping to signal a new chat. I've checked the sound settings but I wasn't able to make it any louder. It's barely audible and that's only when you are really listening for it.
I've sent an email to Shawn and the LibraryH3lp support group so hopefully someone will be able to help us figure it out. I think there might be a sound plug-in that needs to be downloaded. I'll post back when I hear anything but in the meantime, you might want to check the chat screen more often in case you don't notice that someone is asking a question.

The People's Library (Occupy Wall Street)

I've been following the blog from the Occupy Wall Street library. They now have their catalog online at LibraryThing.com and are archiving minutes from the Occupy committee meetings. If you are interested in hearing about the protest from the librarian's POV, you can follow the blog here:

http://peopleslibrary.wordpress.com/

There are also several stories in the news about the libraries that have started at the different Occupy sites around the country and the role they are playing in the movement. Jen sent one around about the library in Boston but here is another one from Libraryjournal.com:

Why the Occupy Wall Street Movement Has Libraries

http://www.libraryjournal.com/lj/home/892578-264/why_the_occupy_wall_street.html.csp#.Tqn57bEknaI.facebook

There are more articles about this everyday and several other blogs that I have found. If you would like to read more about it, just let me know.

Debbi

Fixing Your Home PC to Remote-desktop to Windows 7

Kelly has put together some instructions on how to connect from your home computer running Windows XP to your work PC running Windows 7:

http://go.uky.edu/69

Watch out for zombies!

Be sure to stay close to your zombie-fighting crowbar/shovel/ax today!

Problems with Chat?

Hi all,

As you may know, we've been having intermittent problems with the chat system for the past couple of days. Shawn reports that Libraryh3lp had to restart their system again this morning - they've been having some issues.

Libraryh3lp does a have a blog at http://libraryh3lp.blogspot.com/ -- look for the Twitter feed on the right-hand side of the page for system updates. If chat goes down again and you don't see any problems mentioned on the feed, let either me or Shawn know.

Thanks,
Jen

How Many Computers are in the Library System?

As of October 7, 2011:

• There are 107 public computers (not counting student labs, classrooms, laptop loans) in W.T. Young Library.
• There are 182 public computers (not counting the Medical Center Library and Law Library) in the library system.

LibStats

Debbie discovered that if you close Libstats without logging out, you don't have to log in the next time.

WPA Stuff

Here's my annual reminder regarding the unusual location for any SuDoc item with a call number beginning with FW or Y 3.W 89/2. While the location in InfoKat indicates Storage SuDoc, typically meaning King, the collection is actually downstairs in Young in the Access Records work area.

I assume that Circ. staff would pull the pieces for a user if they needed to see them/check them out, but have copied Terri Brown in case this is not correct. It is important that any pink stick slips in these pieces stay with the piece, or at least get back into the piece once it is returned. Not all of these pieces will have stick slips.

All of the pieces in this location have been cataloged, so they should have Voyager records. There are no longer any shelflist records for this collection except for 3 missing FW pieces and a journal that is housed in Engineering.

University Health Service Offering Flu Shot Clinics For Students, Faculty and Staff | uknow.uky.edu

University Health Service Offering Flu Shot Clinics For Students, Faculty and Staff | uknow.uky.edu

InfoPrint Job not there?

From Kelly Vickery:

If you are having problems with your job not showing up on the printer in the Reference Office area, I offer my apologies. If you are not having problems then I'm glad for you and read no further. 

In running some tests I changed something in the driver which has affected all of you. The problem is that some print jobs are going to the printer and being held in an account named "troll" -- something you wouldn't expect to happen, I know. If your print out is not there then press the Held Jobs button on the screen and you might find it in the Troll account. I've changed things back so this should not happen, but the change may not propagate to your computer yet. 

If this is still happening to you then it may require you to log off and back on your computer. If that doesn't fix it then do the following:

1) Click > Start > Printers and faxes.
2) Find WTY2NPRT1 on the list and "right" click it.
3) Click "printing preferences"
4) click "other options" tab
5) click "Print and Hold..." button
6) click "Reserve" button on and off.
7) Click "ok" then "Apply" then "ok".

Or if you prefer, give me a call and I can assist you.

Sorry for all of this.

Kelly Vickery

UKnowledge Brochure

 UKnowledge is our repository of digital scholarship at UK,   You can now download the brochure directly from the UKnowledge website:

http://uknowledge.uky.edu/uknowledge_docs/

Please feel free to share with faculty and keep a few copies on hand at your desk/library as appropriate.

On Requesting Plus Account Refunds from Ikon..

Ikon has changed its policy concerning refunds.  Library employees that are submitting refund request forms for students should call Ikon BEFORE filling out a refund request form. Ideally this should occur before the patron leaves. 

On their web page, Ikon says that this new procedure will allow them to print jobs off for students "for free" and will also keep them abreast of printing issues.

Web of Science & Wall Street Journal

Web of Science and Internet Explorer Do Not Mix

I got a call from a patron today who said she was having issues accessing articles in Web of Science.  After entering search terms, the number of results and the number of pages would appear, but there were no articles to view.  I e-mailed LIB-ER and they said that Web of Science has been having problems with Internet Explorer and that Mozilla Firefox is the recommended browser for Web of Science.  After calling the patron back, it appears that was the issue.  So, moral of story: no IE for Web of Science users.

Wall Street Journal: Edition Confusion

This may be old information, but it caused me quite a bit of confusion when helping a patron yesterday, so I've provided this information to you with the hope that you will not have to experience the same confusion that I felt. 

The Eastern edition of the Wall Street Journal is in fact the "regular" Wall Street Journal.  The easiest way to access this edition is through the "Quick Links" drop down box or searching for the Wall Street Journal through the "Databases" tab on the Library's website.  The E-Journals tab is the best way to find other editions of the Wall Street Journal
. 
This was confusing because there are two different interfaces for ProQuest's Wall Street Journal, depending on your method of access (via Quick Links or E-Journals).  These two different interfaces have two different titles (one "The Wall Street Journal" and the other, "The Wall Street Journal: Eastern Edition").  However, despite the different interfaces and titles, they are in fact the same! 

Thanks to Peter and Rob for helping me figure this out.

Do you know how to load paper correctly? The IKON guy offers tips

The IKON guy wanted to make sure we did the following when loading paper into the printers:

1. Open the ream of paper seam side up.
2. Remove the top sheet from the ream and toss it in the recycling bin.
3. Smooth around the edges of the ream.
4. Thoroughly fan the paper.
5. Make sure to not go place the line on the side when filling the paper.

IKON guy says paper will not jam if we follow his advice. He is also checking with his supervisor to see if we are allowed to have some reams to fill up the machines for the times in which they are not here.

Ref Chat is Awesome!

Hi Refdesk - We got this message as feedback on the new website, but it's meant for you guys! Great job! -Beth

 *******************************************
Hello.

I am currently in the last semester of my PhD program at the University of Kentucky and am finishing my dissertation.

I want to applaud the chat function on the UK Library webpage. Since I have moved to Florida, this has been an absolute invaluable resource for me. I could not have been able to accomplish the many necessary tasks for my research without this service.

The librarians are always helpful and cheerful. I am most grateful for their assistance. Please let them know that they are appreciated.

Thanks again.

Steven O. Evans
*******************************************

More Hubbub 2011 Photos

A Flickr album from Whitney Hale at UK Public Relations 

Access to journal Pharmacotherapy

There was a chat reference question today that brought up an issue with off-campus access to the journal Pharmacotherapy. The student had logged in through the EZProxy and could access other materials but not this journal. He also told me that he wasn't the only one having problems with access to this journal.

I sent an email to Electronic Resources and Frank at the Medical Library. It looks as though some URL information was changed and problems with off-campus access should be fixed. However, if anyone gets a question about access to Pharmacotherapy again, we need to contact Electronic Resources, Frank Davis, and possibly Rob Aken.

Blackboard printing troubles

Information from IKON yesterday:
There is a problem with printing from Blackboard. You must either 1)save to the desktop then print or 2) save to the student locker then print.

They do not know when this issue will be fixed.

Arts & Sciences Selects New Chairs | uknow.uky.edu

Arts & Sciences Selects New Chairs | uknow.uky.edu

Ikon's webpage is being updated.

Hi everybody!

FYI. A student just came up to ask me about printing from their personal computer.  I directed them to Ikon's website for instructions.  HOWEVER, it seems Ikon's webpage is undergoing maintenance today so a lot of links are not working (including the link to instructions for downloading drivers).  I called Ikon and they said that we could send students down to their little corner of the library for help during these troubling times.  They estimated that the website would be back up and running as good as new by tomorrow... We'll see.

EDIT: In addition to contacting Ikon by phone, a Ikon employee stopped by the desk and said if we had any issues we could also contact a manager-type at this e-mail address: norman.gibson@ricoh-usa.com

The DART machine in Core 3...

...is down. There's a note on it indicating that a service call was made on July 26. If anyone knows anything about it, please comment, but I'll get in touch with IKON.

The Study in B110

Debbie got the scoop regarding what's going on in B110 with The Study. Thanks, Debbie! Apparently it's not going to be a drop-in clinic -- see Associate Director Jim Breslin's note:

"I'm currently the AE contact for the library and wanted to make sure you had a response to your question.  We're going to be providing APP workshops, Study Smarter Seminars, GRE Prep Courses, and ACT Prep Courses in B110 this fall.  All of these services require students to register in advance, which they can do via our website: www.uky.edu/AE.  I hope this info is helpful for the tours!  Please let me know if you need anything else."

Also, a class schedule for B110 is available on Outlook:

 

Public Folders->All Public Folders->Academic Enhancement->WTY B110 Schedule

Blackboard Issues

Hello all,

Some of us have had questions regarding how the current reorganization among campus Blackboard staff affects Bb tech support. Miranda suggests that if you have problems or questions regarding Bb, send an e-mail to Brett McDaniel and Sarah Asher, and copy in the IT help desk.

Brett -- brett.mcdaniel@uky.edu
Sarah -- sarah.asher@uky.edu
IT Help Desk -- helpdesk@uky.edu

You can also check the Bb Wiki at http://wiki.uky.edu/blackboard/Wiki%20Pages/Home.aspx.

InfoKat, WorldCat Local, and Ebooks

Here's an InfoKat/WCL update from Sarah (thanks, Sarah!):

I talked to Rob this morning seeking clarification regarding how long InfoKat will be around and certain problems I’ve encountered while searching the new UK Libraries Local site and here’s what I now know:

InfoKAT is not going away.  The library will be running both InfoKat and the new WorldCat Local/University of Kentucky Local catalogs simultaneously for the foreseeable future.

However, there are some “glitches” to be aware of :  some e-book links that work in InfoKat do not work in WCL/UKL -- the Gale Virtual Reference Library items are the ones I discovered as I was updating my LibGuide pages.  There also appears to be a problem with the Knovel e-books. 

Judy Sackett recently sent an email soliciting volunteers for the new World Cat Local working group and it’s been suggested that when we discover something that doesn’t work correctly in WCL, to keep documentation and send it along to the committee once it convenes.

As other problems or glitches are discovered, please post.  It may help to curb the confusion.

Cool New UK Libraries Video!

"A Library Note" featuring LibGuides, produced and Directed by Brandon Daniels, script by Sue Smith and Kathryne Lefevre and starring Engineering GA – Rachel Staub!

Check it out!

http://www.youtube.com/user/ALibraryNote

 

Weekly Update - August 12, 2011

Hello everyone –

Reminder – Young Library will be closed tomorrow, Saturday, August 13, for plumbing repairs.

Faculty Retreat

Thanks to those of you who covered the fort during yesterday’s faculty retreat. For those of you who weren’t there, Faculty Council will be posting presentations and notes from the meetings and sessions on Sharepoint soon.

Hubbub

We will be having the annual Hubbub on Monday, August 22, from 4-6 pm. I’ll be sending out a last call for volunteers on Monday, but please let me know ASAP if you can help out. We’re looking for people to help during the event, but also to help decorate starting at 1:00 the day of the event.  Thanks!

      

Upcoming Events

·         August 16         Residence Life Resource Fair

·         August 17         New Graduate Student Orientation

·         August 22         Hubbub

·         August 24         First Day of Fall Semester

Have a good weekend!

And This Is The Last We Want to Hear About It

From Judy Sackett:

First, the good news: none of the insect specimens that have been reported and inspected by the pest control people since the first incident have turned out to be bedbugs.

UK Physical Plant Division and the contracted pest control company are working together to develop a protocol for dealing with bedbug reports, bedbugs, etc. In the meantime, if a suspected bedbug is seen or reported, please first try to put it into an envelope or a container it can't escape from, if it is still alive. Note the location and send both Terri Brown and me an email describing the event; deliver the critter/s to one of us. We will contact PPD, and they will contact OPC Pest Control.

If applicable, cover the chair or desk area to discourage others from sitting in the location until it can be inspected. 

I have flyers from OPC that were handed out at the information session last Thursday. Please contact me if you'd like one/some, or if you have questions about this procedure. Thank you.

Judy Sackett
Email:    jsackett@email.uky.edu

E-Resources Problems?

From Stephanie Aken:

Do we have a list-serv for you!  To ask or forward questions, or to report a problem about electronic books, journals, or database access (not searching questions/instruction), please use LIB-ER@LSV.UKY.EDU.  This should improve response time, especially when I am away from my desk or out of the office.  You may hear from Esta Day, Josh Harris, or David Powell (or me). 

Changes to NYT Access

From Stephanie Aken:

The current edition of the New York Times is no longer available through Newsbank apparently.  I have added a note to SFX and Rob has added one to the link in the Electronic Resources list.

Response from Heath Martin:

Please note that we continue to have the following electronic full-text access options for the New York Times:

Electronic full text from Opposing Viewpoints

Available from 1985

Electronic full text from ProQuest Historical Newspapers

Available from 1857 until 2006

Electronic full text from LexisNexis Academic

Available from 1980

WorldCat Identities

 Just found out from Barb Hale that WorldCat Identities is now in beta. It has a summary information page for every name (30 million or so) in WorldCat.

Check it out at http://worldcat.org/identities/.

New Student Employee in Reference - Patricia Hartman

Patricia Hartman is the new Kentucky Small Business Development Center Outreach student worker replacing Bridget Farrell, who will become a Reference Graduate Assistant this Fall semester. Patricia will be supervised by Peter Hesseldenz and be stationed in the desk next to him, formerly occupied by Bridget. Patricia has a Bachelor's degree in English from the University of Florida and a Master's degree in Forestry from UK, for which she wrote a thesis entitled "Habitat Selection of the Cerulean Warbler in Eastern Kentucky." She began work on her Library Science degree this summer. In addition to her student position here, she is also currently working at the Northside Branch of the Lexington Public Library.

All You Ever Wanted to Know About Bedbugs

Donnie Blake of OPC Pest Control will present two information sessions on bed bugs Thursday morning, July 28, in the Young Library Auditorium. The sessions will be held at 8 am and 9 am.

Accessing the Microfilm Collection

Until the public PCs are cleaned, we have no access to our microfilm reader/printers. However, both the Fine Arts Library and Special Collections have microfilm equipment that patrons can use. I’ve talked to Gordon and Gail and they know to expect a few more people using the equipment. So if someone needs to read microfilm, we should have them check it out at PNM using a McBee card, and the patron will take the film to either Fine Arts or Special Collections. Please ask them to bring the film back to PNM, but at last resort they can leave the film at the branch library and we will go pick it up.

Regarding the microfilm received through ILL at the Circulation Desk, some can be checked out and the patron can go to Fine Arts or Special for viewing.  For those that are Library Use Only, these will be looked at on a case by case basis and a decision made as to whether the film will be able to leave the building. 

Public Computers Systemwide

Update – we think the public PCs are going to be cleaned on Thursday. In the meantime, in addition to checking out a laptop from AV, the public can also try using a PC at another branch library. Here’s info from a recent thread on CIRCCOM:

Each campus library has at least one computer for the public, except:

·     Fine Arts:  Has one standup, lookup computer that is open to the public and a computer behind the circulation desk that is reserved for members of the community needing to do academic research. All other computers require AD accounts for access.

·     Law

·     MCL

·     Transportation

Public Can Check Out Laptops Temporarily

While our public computers are being cleaned, non-UK affiliated patrons (i.e., not UK students, faculty and staff) will be allowed to check out a laptop from the Audio Visual Services Department.  They will need to have a photo ID and register for a UK library card at Circulation first. AV will not be able to check out laptops past 4:00pm, since it requires a supervisor override.

Reminder – BCTC students can always check out laptops from AV.

Update - "official" details on this from Kevin Campbell in AV -->

 Given that a generous portion of the public access PCs in WTYL are off limits due to a bed bug infection, special circulation procedures for the loaner laptops are in effect until further notice, which should come shortly after the exterminator takes care of the infestation.

“Special borrowers” (those blue UK library cards, aka KY residents 18+ in age and who are not affiliated with UK or BCTC) are now eligible to check out a laptop from the loan program.  Charging a laptop to a special borrower requires a supervisor override, followed by setting a proper due date/time.  I think we supervisors (Clay, Scott, James, me) know how to do this.

This is doable only when YAVS has a staffer here, as YAVS Student Assistants do not have supervisor override permission.  So, the program is suspended when no YAVS staff is here.  Today, for example, it ends when I leave for the day, as Clay, Scott, and James are not in.

If anyone has questions on this, please let me know.