Web of Science and Internet Explorer Do Not Mix
I got a call from a patron today who said she was having issues accessing articles in Web of Science. After entering search terms, the number of results and the number of pages would appear, but there were no articles to view. I e-mailed LIB-ER and they said that Web of Science has been having problems with Internet Explorer and that Mozilla Firefox is the recommended browser for Web of Science. After calling the patron back, it appears that was the issue. So, moral of story: no IE for Web of Science users.
Wall Street Journal: Edition Confusion
This may be old information, but it caused me quite a bit of confusion when helping a patron yesterday, so I've provided this information to you with the hope that you will not have to experience the same confusion that I felt.
The Eastern edition of the Wall Street Journal is in fact the "regular" Wall Street Journal. The easiest way to access this edition is through the "Quick Links" drop down box or searching for the Wall Street Journal through the "Databases" tab on the Library's website. The E-Journals tab is the best way to find other editions of the Wall Street Journal
This was confusing because there are two different interfaces for ProQuest's Wall Street Journal, depending on your method of access (via Quick Links or E-Journals). These two different interfaces have two different titles (one "The Wall Street Journal" and the other, "The Wall Street Journal: Eastern Edition"). However, despite the different interfaces and titles, they are in fact the same!
Thanks to Peter and Rob for helping me figure this out.