News and updates from William T. Young Library Reference Services, University of Kentucky Libraries, Lexington, KY
Tuesday, August 30, 2011
Ikon's webpage is being updated.
Hi everybody!
FYI. A student just came up to ask me about printing from their personal computer. I directed them to Ikon's website for instructions. HOWEVER, it seems Ikon's webpage is undergoing maintenance today so a lot of links are not working (including the link to instructions for downloading drivers). I called Ikon and they said that we could send students down to their little corner of the library for help during these troubling times. They estimated that the website would be back up and running as good as new by tomorrow... We'll see.
EDIT: In addition to contacting Ikon by phone, a Ikon employee stopped by the desk and said if we had any issues we could also contact a manager-type at this e-mail address: norman.gibson@ricoh-usa.com
FYI. A student just came up to ask me about printing from their personal computer. I directed them to Ikon's website for instructions. HOWEVER, it seems Ikon's webpage is undergoing maintenance today so a lot of links are not working (including the link to instructions for downloading drivers). I called Ikon and they said that we could send students down to their little corner of the library for help during these troubling times. They estimated that the website would be back up and running as good as new by tomorrow... We'll see.
EDIT: In addition to contacting Ikon by phone, a Ikon employee stopped by the desk and said if we had any issues we could also contact a manager-type at this e-mail address: norman.gibson@ricoh-usa.com
Thursday, August 25, 2011
The DART machine in Core 3...
...is down. There's a note on it indicating that a service call was made on July 26. If anyone knows anything about it, please comment, but I'll get in touch with IKON.
The Study in B110
Debbie got the scoop regarding what's going on in B110 with The Study. Thanks, Debbie! Apparently it's not going to be a drop-in clinic -- see Associate Director Jim Breslin's note:
Public Folders->All Public Folders->Academic Enhancement->WTY B110 Schedule
Blackboard Issues
Hello all,
Some of us have had questions regarding how the current reorganization among campus Blackboard staff affects Bb tech support. Miranda suggests that if you have problems or questions regarding Bb, send an e-mail to Brett McDaniel and Sarah Asher, and copy in the IT help desk.
Brett -- brett.mcdaniel@uky.edu
Sarah -- sarah.asher@uky.edu
IT Help Desk -- helpdesk@uky.edu
You can also check the Bb Wiki at http://wiki.uky.edu/blackboard/Wiki%20Pages/Home.aspx.
Some of us have had questions regarding how the current reorganization among campus Blackboard staff affects Bb tech support. Miranda suggests that if you have problems or questions regarding Bb, send an e-mail to Brett McDaniel and Sarah Asher, and copy in the IT help desk.
Brett -- brett.mcdaniel@uky.edu
Sarah -- sarah.asher@uky.edu
IT Help Desk -- helpdesk@uky.edu
You can also check the Bb Wiki at http://wiki.uky.edu/blackboard/Wiki%20Pages/Home.aspx.
Friday, August 19, 2011
InfoKat, WorldCat Local, and Ebooks
Here's an InfoKat/WCL update from Sarah (thanks, Sarah!):
I talked to Rob this morning seeking clarification regarding how long InfoKat will be around and certain problems I’ve encountered while searching the new UK Libraries Local site and here’s what I now know:
InfoKAT is not going away. The library will be running both InfoKat and the new WorldCat Local/University of Kentucky Local catalogs simultaneously for the foreseeable future.
However, there are some “glitches” to be aware of : some e-book links that work in InfoKat do not work in WCL/UKL -- the Gale Virtual Reference Library items are the ones I discovered as I was updating my LibGuide pages. There also appears to be a problem with the Knovel e-books.
Judy Sackett recently sent an email soliciting volunteers for the new World Cat Local working group and it’s been suggested that when we discover something that doesn’t work correctly in WCL, to keep documentation and send it along to the committee once it convenes.
As other problems or glitches are discovered, please post. It may help to curb the confusion.
Wednesday, August 17, 2011
Cool New UK Libraries Video!
"A Library Note" featuring LibGuides, produced and Directed by Brandon Daniels, script by Sue Smith and Kathryne Lefevre and starring Engineering GA – Rachel Staub!
Check it out!
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